Shipping & Returns Policy

Last Updated: July 24, 2026

At The Rally Rack, we're committed to getting your order to you quickly and making sure you love what you receive.

Shipping

Processing Time

Orders are typically processed within 2–5 business days. During new product launches, holidays, promotions, or high-volume periods, processing may take slightly longer.

You will receive a shipping confirmation email with tracking information as soon as your order ships.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly communicated on our website.

Delivery Times

Estimated delivery times begin after your order has been processed.

Standard Shipping: 3–7 business days
Expedited Shipping (when available): 1–3 business days

Delivery estimates are provided by the carrier and are not guaranteed.

Incorrect Shipping Addresses

Please verify your shipping address before placing your order.

The Rally Rack is not responsible for delays or packages delivered to incorrectly entered addresses. If you notice an error, contact us immediately at therallyrack@gmail.com. While we'll do our best to help, we cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

Once your package has been handed to the shipping carrier, delivery is outside of our control.

If your package appears lost or significantly delayed, please contact the carrier first. If additional assistance is needed, email us and we'll gladly help investigate.

Returns & Exchanges

We want you to love every purchase from The Rally Rack.

If you're not completely satisfied, eligible items may be returned within 30 days of delivery.

Eligible Returns

Items must be:

Unworn
Unwashed
In original condition
Free of stains, odors, or damage
Returned with original tags (when applicable)

Items that do not meet these requirements may be refused.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Final sale items
Gift cards
Products marked as non-returnable

Exchanges

If you need a different size or color, please contact us as soon as possible.

Exchanges are subject to product availability. If your requested item is unavailable, a refund will be issued once the original item is received and inspected.

Return Shipping

Customers are responsible for return shipping costs unless:

The incorrect item was received.
The item arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your return has been received and inspected, you'll receive an email confirming whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We'll work quickly to make it right.

Contact Us

Questions about shipping or returns?

Email us at therallyrack@gmail.com

We're happy to help and will respond as quickly as possible.